Effective February 1, ACX Rights Holders of DIY or Pay-for-Production titles that have been on sale for 90 or more days can convert their distribution type from exclusive to non-exclusive. We are also making other changes to our ACX policies to provide more flexibility, which we know is important to you. As of January 1, 2021, we are paying royalties on any return made more than 7 days after purchase. We appreciate your patience as we invest the time and resources to make these updates to the dashboard and our backend systems, so that we can expand reporting details for our thousands of creators. Starting March 2021, you’ll be able to see this data on your ACX Sales Dashboard. This data will also be included in your monthly financial statements for March 2021 and the following months. We have been hard at work building a new reporting system to reflect details on returns, including returned units by title. We’re committed to making Audible and ACX the best experience it can be for our creative community, and we’ve heard your feedback. On a related note, last November Audible changed its return policies so that creators would still get paid if a customer returned an audiobook months after buying it. I have the ACX blog post at the end of this post. (Previously, Audible had provided no info on returns, instead hiding the info by showing only net sales.) The new dashboard will break out returns by title. While Amazon is still actively promoting returns as a benefit of subscribing, they did just announce on the ACX blog that they are going to launch a new sales dashboard in March 2021. We’re finally seeing some progress on this front. Remember last November when author groups such as ALLi, SFWA, and The Authors Guild wrote an open letter to Amazon protesting Audible’s returns and exchange policies? Audible Will Soon Break Out Returns in ACX
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